Patient Access & Scheduling Specialist

Houston Methodist; Katy (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments at our locations, verify eligibility, and ensure financial clearance prior to service. You will interact with patients, physicians, and staff to coordinate registration and access services.

The role emphasizes customer service, HIPAA compliance, and accurate data entry across multiple systems, with opportunities to improve processes and quality.

Qualifications

• Three years of healthcare/call center experience or completion of Houston Methodist Call Center Apprenticeship.
• Strong medical terminology knowledge preferred.

Responsibilities

• Uses scheduling/registration systems to schedule appointments and register patients.
• Verifies patient eligibility and benefits for financial clearance.
• Communicates with patients, physicians, and staff to prevent delays and denials.
• Provides excellent customer service and HIPAA-compliant handling of information.

Skills

Customer service

Medical terminology

English proficiency

Data entry

Windows & Excel basics

HIPAA compliance

Education

High School diploma or equivalent

Job description

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments at our locations, verify eligibility, and ensure financial clearance prior to service. You will interact with patients, physicians, and staff to coordinate registration and access services.

The role emphasizes customer service, HIPAA compliance, and accurate data entry across multiple systems, with opportunities to improve processes and quality.