Patient Access Specialist: Scheduling & Eligibility

Houston Methodist; Georgia; On-site; USD 36,000 - 52,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients, and to verify eligibility and benefits prior to appointments. You will support a smooth financial clearance and provide courteous service across departments.

The role requires strong communication skills, attention to detail, and adherence to HIPAA guidelines while using multiple systems to coordinate care.

Qualifications

• High School diploma or equivalent.
• Three years of healthcare/call center or customer service experience, or completion of Houston Methodist Apprenticeship.
• Healthcare terminology knowledge preferred.

Responsibilities

• Schedule appointments and register patients using computerized systems.
• Verify patient eligibility and benefits prior to visits.
• Communicate with patients, physicians, and staff to resolve issues and delays.
• Maintain HIPAA-compliant handling of sensitive information.

Skills

Customer service

Medical terminology

Data entry

English proficiency

Scheduling

Insurance knowledge

Communication skills

HIPAA compliance

Multitasking

Interpersonal skills

Education

High School diploma

Tools

Windows OS

Excel

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients, and to verify eligibility and benefits prior to appointments. You will support a smooth financial clearance and provide courteous service across departments.

The role requires strong communication skills, attention to detail, and adherence to HIPAA guidelines while using multiple systems to coordinate care.