Patient Access & Scheduling Specialist

Houston Methodist; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments, register patients, and verify eligibility at the point of care, ensuring financial clearance before visits. You will use scheduling systems and communicate with patients, physicians, and staff with professionalism and HIPAA compliance.

The role emphasizes accurate data entry, multi-tasking across applications, and delivering outstanding customer service to support timely access to care in a busy

Qualifications

• High School diploma or equivalent required.
• Three years of healthcare setting/call center or one-year Call Center Apprenticeship experience preferred.
• Healthcare terminology knowledge is preferred.

Responsibilities

• Uses scheduling systems to arrange appointments and registration.
• Verifies patient insurance and eligibility prior to service.
• Communicates with patients, physicians, and staff with professional customer service.
• Maintains HIPAA compliance and protects patient privacy.
• Triages inquiries and routes calls to appropriate departments as needed.
• Documents and updates scheduling information accurately in the system.

Skills

Customer service

Communication

Medical terminology

Data entry

Multi-tasking

HIPAA knowledge

Telephone etiquette

Computer literacy

Education

High School diploma or equivalent

Tools

Windows OS

Word processing

Excel (basic)

Scheduling systems

Job description

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments, register patients, and verify eligibility at the point of care, ensuring financial clearance before visits. You will use scheduling systems and communicate with patients, physicians, and staff with professionalism and HIPAA compliance.

The role emphasizes accurate data entry, multi-tasking across applications, and delivering outstanding customer service to support timely access to care in a busy