Patient Access & Scheduling Specialist

Houston Methodist; Katy (TX); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

Houston Methodist’s Patient Access Center Representative ensures patients are scheduled at the correct location and financially cleared before appointments. The role involves using scheduling/registration systems, verifying eligibility, and communicating with patients, physicians, and staff to prevent delays or denials.

It supports management with audits and process improvements. The position requires strong English communication, Excel basics, and healthcare terminology knowledge, with on-site

Qualifications

• High School diploma or equivalent required.
• Three years of healthcare/call center or customer service experience required or completion of one-year Call Center Apprenticeship.
• Healthcare setting knowledge and medical terminology preferred.

Responsabilités

• Schedule and register patients accurately for services at Houston Methodist.
• Verify patient eligibility and benefits to obtain financial clearance prior to appointments.
• Provide excellent customer service to patients, physicians, and staff; communicate issues that may delay or deny reimbursement.
• Assist management with auditing, quality review, and process improvement suggestions.
• Maintain HIPAA compliance and protect patient confidentiality.

Connaissances

Customer service

Communication skills

Medical terminology

Data entry

Computer skills

HIPAA compliance

English proficiency

Teamwork

Problem solving

Multitasking

Formation

High School diploma or equivalent

Outils

Windows OS

Excel

Description du poste

Houston Methodist’s Patient Access Center Representative ensures patients are scheduled at the correct location and financially cleared before appointments. The role involves using scheduling/registration systems, verifying eligibility, and communicating with patients, physicians, and staff to prevent delays or denials.

It supports management with audits and process improvements. The position requires strong English communication, Excel basics, and healthcare terminology knowledge, with on-site