Patient Access & Scheduling Specialist

Houston Methodist; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to schedule and register patients for services at assigned locations while ensuring financial clearance before appointments. The role includes auditing quality, communicating with patients and staff, and supporting process improvements.

The candidate will use scheduling and verification systems, triage calls, and follow HIPAA guidelines to maintain accuracy and service levels across departments.

Qualifications

• High school diploma or equivalent required.
• Three years healthcare/call center experience or completion of Houston Methodist Call Center Apprenticeship.
• Healthcare knowledge and medical terminology preferred.

Responsibilities

• Serve as the front door for Houston Methodist, guiding patients to schedule and register services.
• Use scheduling/registration systems and verification tools to ensure accurate data and financial clearance.
• Triages calls and provides information to prepare patients for appointments per protocols.

Skills

Customer service

Communication

Medical terminology

Data entry

PC proficiency

Multitasking

Education

High School diploma or equivalent

Tools

Windows OS

Word processing

Excel basics

Job description

Houston Methodist is seeking a Patient Access Center Representative to schedule and register patients for services at assigned locations while ensuring financial clearance before appointments. The role includes auditing quality, communicating with patients and staff, and supporting process improvements.

The candidate will use scheduling and verification systems, triage calls, and follow HIPAA guidelines to maintain accuracy and service levels across departments.