Patient Access & Scheduling Specialist

PT Solutions; Shawnee (KS); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Career progression

PTO and sick leave

Endurance race fee reimbursement

USA Today Top Workplace recognition

Job summary

PT Solutions Shawnee in Kansas is seeking a Patient Access Coordinator to greet patients, check in/out, manage payments, and schedule follow-ups, ensuring accurate records and a smooth clinic flow.

You will support front-office operations, coordinate with therapists, handle insurance processes, and maintain HIPAA compliance while delivering a positive patient experience in a fast-paced private practice.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Job description

PT Solutions Shawnee in Kansas is seeking a Patient Access Coordinator to greet patients, check in/out, manage payments, and schedule follow-ups, ensuring accurate records and a smooth clinic flow.

You will support front-office operations, coordinate with therapists, handle insurance processes, and maintain HIPAA compliance while delivering a positive patient experience in a fast-paced private practice.