Patient Access & Scheduling Specialist

Jackalope Digital LLC; McHenry (IL); On-site; USD 38,000 - 48,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration with a patient-first service approach. The role requires strong customer service skills, HIPAA compliance, and efficient use of Epic for order retrieval and scheduling.

Responsibilities include collecting demographic information, verifying insurance eligibility, communicating with patients, and ensuring accurate data entry.

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides training and education as needed.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.

Skills

Customer service

Communication skills

English proficiency

Typing 40 wpm

Multitasking

Problem solving

Healthcare experience

Education

High School diploma or equivalent

Tools

Epic

NDAS/ASF tools

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration with a patient-first service approach. The role requires strong customer service skills, HIPAA compliance, and efficient use of Epic for order retrieval and scheduling.

Responsibilities include collecting demographic information, verifying insurance eligibility, communicating with patients, and ensuring accurate data entry.