Patient Access & Scheduling Advocate

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Job summary

Northwestern Medicine in Chicago, IL is seeking a Patient Access Specialist to deliver top‑notch customer service, schedule appointments, and manage patient data within Epic. Responsibilities include verifying demographics, ensuring privacy, and coordinating across departments to facilitate smooth patient flow.

The role emphasizes accuracy, empathy, and teamwork, with a comprehensive benefits package and opportunities for professional development.

Qualifications

• High School diploma or equivalent required.
• 2-3 years customer service or medical office experience preferred.
• Excellent interpersonal, verbal and written communication skills.
• Must be proficient in computer data-entry and typing.

Responsibilities

• Provide excellent customer service to patients and schedule appointments.
• Verify patient information and ensure HIPAA confidentiality.
• Coordinate with departments to direct patients through NMHC systems.
• Handle pre-visit and insurance information and assist with financial options.
• Maintain accurate notes and handoffs to scheduling staff in Epic.

Skills

Customer service

Interpersonal skills

English communication

Data entry

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine in Chicago, IL is seeking a Patient Access Specialist to deliver top‑notch customer service, schedule appointments, and manage patient data within Epic. Responsibilities include verifying demographics, ensuring privacy, and coordinating across departments to facilitate smooth patient flow.

The role emphasizes accuracy, empathy, and teamwork, with a comprehensive benefits package and opportunities for professional development.