Evening Patient Access & Scheduling Coordinator

Jackalope Digital LLC; McHenry (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support efficient patient registration and scheduling across the NMHC system. You will gather demographic and insurance information, verify eligibility, and communicate clearly with patients and care teams to ensure a positive first impression.

Responsibilities include HIPAA-compliant data handling, coordinating with various departments, and using Epic for documentation.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer data-entry/typing.
• Type 40 wpm.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.

Skills

Customer service

Interpersonal skills

Communication skills

Typing 40 wpm

Multitasking

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support efficient patient registration and scheduling across the NMHC system. You will gather demographic and insurance information, verify eligibility, and communicate clearly with patients and care teams to ensure a positive first impression.

Responsibilities include HIPAA-compliant data handling, coordinating with various departments, and using Epic for documentation.