Patient Access & Scheduling Specialist

Valley Medical Center & Clinics; Maple Valley (WA); On-site; USD 31,000 - 51,000; Full time

Job summary

Valley Medical Center & Clinics in Maple Valley, WA seeks a Patient Access Associate to manage scheduling, pre-registration, and insurance verification. You will handle check-in, estimates, payments, and in-person scheduling for clinic and hospital services.

The role requires at least one year in a physician office front desk, strong communication skills, and proficiency with EMR systems. A fast-paced setting and high patient volume are expected.

Qualifications

• High School Diploma or GED required.
• Minimum one year of front office experience in a physician office or hospital access department.
• Experience with scheduling, registration and insurance verification.
• Knowledge of medical terminology preferred.

Responsibilities

• Handle inbound and outbound scheduling and pre-registration.
• Verify insurance and perform registration and check-in.
• Process estimates and collect payments at POS.
• Complete MyChart scheduling and in-person appointments.
• Maintain accurate patient records and ensure data is complete.
• Provide excellent customer service and first call resolution.
• Navigate EPIC and related systems to support scheduling.

Skills

Customer service

Communication skills

Multitasking

Keyboarding 35 wpm

Problem solving

Education

High School Diploma or GED

Tools

EPIC

MyChart

EMR

Microsoft Office

Job description

Valley Medical Center & Clinics in Maple Valley, WA seeks a Patient Access Associate to manage scheduling, pre-registration, and insurance verification. You will handle check-in, estimates, payments, and in-person scheduling for clinic and hospital services.

The role requires at least one year in a physician office front desk, strong communication skills, and proficiency with EMR systems. A fast-paced setting and high patient volume are expected.