Patient Access Specialist: Front Desk & Scheduling

Americanmercyhomecare; Seattle, Northern (WA, KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Virginia Mason Franciscan Health in Seattle, WA is seeking a Patient Access Representative to manage patient intake, check-in/out, and related administrative tasks in a clinical setting. You will interact with patients in person and by phone, verify demographics and insurance, and support scheduling and referrals to ensure a smooth intake process.

The role requires strong customer service, attention to detail, and knowledge of insurance billing and medical terminology.

Qualifications

• Minimum 1 year of customer service experience.
• Healthcare or call center experience preferred.

Responsibilities

• Handle patient check-in/out and data entry.
• Validate insurance and collect payments.
• Schedule appointments and manage referrals and authorizations.
• Maintain electronic medical records/documentation.

Skills

Customer service

Job description

Virginia Mason Franciscan Health in Seattle, WA is seeking a Patient Access Representative to manage patient intake, check-in/out, and related administrative tasks in a clinical setting. You will interact with patients in person and by phone, verify demographics and insurance, and support scheduling and referrals to ensure a smooth intake process.

The role requires strong customer service, attention to detail, and knowledge of insurance billing and medical terminology.