Patient Access Specialist: Seamless Registration & Scheduling

Resurgens Orthopaedics; Fayetteville (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Resurgens Orthopaedics in Fayetteville, GA is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on accuracy and positive patient experience.

You will work with healthcare providers and payers to gather information, explain financial responsibilities, and support pre-authorization and billing processes in a fast-paced orthopedic clinic.

Qualifications

• Certification in Patient Access is preferred but not required.
• Experience in patient registration, insurance verification, or customer service is preferred.
• Experience with EHR and scheduling software is advantageous.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the EHR system.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Schedule patient appointments based on physician availability and patient needs.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.

Skills

Communication

Attention to Detail

Problem-Solving

Time Management

Confidentiality

Technical Skills

Education

CHAA certification preferred

Tools

EHR software

Scheduling software

Job description

Resurgens Orthopaedics in Fayetteville, GA is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and scheduling with a focus on accuracy and positive patient experience.

You will work with healthcare providers and payers to gather information, explain financial responsibilities, and support pre-authorization and billing processes in a fast-paced orthopedic clinic.