Patient Access Coordinator & Scheduling Specialist

OrthoVirginia; Lynchburg, Northern (VA, KY); On-site; USD 23,000 - 34,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will schedule appointments, verify insurance, collect copays, and support clinic operations in a fast-paced orthopedic environment.

The role requires strong customer service, attention to detail, and the ability to work with EMR systems and MS Office. Join a leading musculoskeletal care network with multiple locations in Virginia.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using EMR systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.

Responsibilities

• Welcome patients and visitors with professionalism and outstanding customer service.
• Schedule appointments and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility and obtain prior authorizations.
• Coordinate with providers and billing teams to ensure a smooth patient experience.
• Support daily clinic operations and maintain organized front office.

Skills

Customer service

Scheduling

Healthcare admin

EMR systems

Microsoft Office

Communication

Organizational skills

Interpersonal skills

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will schedule appointments, verify insurance, collect copays, and support clinic operations in a fast-paced orthopedic environment.

The role requires strong customer service, attention to detail, and the ability to work with EMR systems and MS Office. Join a leading musculoskeletal care network with multiple locations in Virginia.