Patient Access & Scheduling Coordinator

Resurgens Orthopaedics; Braselton (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Resurgens Orthopaedics in Braselton, GA is seeking a Patient Access Representative to be the first contact for patients entering the facility and to manage registration, insurance verification, and scheduling with a focus on delivering a positive patient experience.

The role requires accurate data collection, HIPAA-compliant handling of information, and collaboration with providers, insurers, and patients to ensure smooth financial intake and registration processes.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in patient registration, insurance verification, or customer service is preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the Electronic Health Record (EHR) system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.
• Address patient inquiries and concerns regarding appointments, billing, and insurance coverage.
• Handle sensitive patient information with confidentiality, adhering to HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure a seamless patient experience.
• Support the team in resolving any operational issues related to patient access.

Skills

Communication Skills

Attention to Detail

Problem-Solving

Time Management

Confidentiality

Technical Skills

Education

CHAA Certification

Tools

Microsoft Office Suite

EHR

Patient management software

Job description

Resurgens Orthopaedics in Braselton, GA is seeking a Patient Access Representative to be the first contact for patients entering the facility and to manage registration, insurance verification, and scheduling with a focus on delivering a positive patient experience.

The role requires accurate data collection, HIPAA-compliant handling of information, and collaboration with providers, insurers, and patients to ensure smooth financial intake and registration processes.