Patient Access & Scheduling Specialist

Keck Medicine of USC; Los Angeles (CA); On-site; USD 30,000 - 51,000; Full time

Job summary

Keck Medicine of USC seeks a Patient Access Representative to assist patients at check-in and arrival, coordinating with physicians to schedule new patients and prepare charts for physician review. The role emphasizes confidentiality, accurate data entry, and insurance verification to support Financial Counselors.

Responsibilities include MRN generation, ensuring correct patient identity, collecting documents, and maintaining professional customer service.

Qualifications

• Must have high school diploma or equivalent.
• Excellent communication skills, including clear reading, writing, and speaking English.
• Demonstrate excellent customer service behavior.

Responsibilities

• Generate a patient MRN and use MRN checker.
• Register patient demographics and ensure correct identity.
• Verify insurance benefits via payer portals or direct contact.
• Coordinate new patient scheduling with physicians and prepare charts.
• Ensure required documents are obtained, signed, and scanned into EMR.
• Escort patients as needed and provide professional customer service.

Skills

Excellent communication skills

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

Cerner

Job description

Keck Medicine of USC seeks a Patient Access Representative to assist patients at check-in and arrival, coordinating with physicians to schedule new patients and prepare charts for physician review. The role emphasizes confidentiality, accurate data entry, and insurance verification to support Financial Counselors.

Responsibilities include MRN generation, ensuring correct patient identity, collecting documents, and maintaining professional customer service.