Patient Access Navigator: Scheduling & Verification

Keck Medicine of USC; Los Angeles (CA); Hybrid; USD 45,000 - 76,000; Full time

Job summary

Keck Medicine of USC is seeking a Patient Access Liaison III in Los Angeles to manage multi-site patient access duties, scheduling, insurance verification, and patient communications. You will coordinate with physicians, nurses and staff, ensuring HIPAA compliance and accurate data entry across the call management system.

The role supports remote work as needed and emphasizes high-quality customer service, first-call resolution, and teamwork within the USC/Keck Patient Access Center.

Qualifications

• Req High school or equivalent.
• Req 3 to 5 years’ experience in a call center/healthcare customer service environment.
• Req Demonstrated interpersonal skills.
• Req Ability to work independently.
• Req Ability to multi-task.
• Req Cross-trained in multi-specialty areas.
• Req Excellent verbal and written communication skills.

Responsibilities

• Answer, screen and direct incoming/outgoing calls and messages.
• Schedule and confirm appointments across multiple clinical sites.
• Verify insurance coverage and explain estimated patient financial responsibility.
• Ensure HIPAA compliance in communications.
• Maintain data in scheduling and call management systems.
• Float to different areas as needed.

Skills

Call center experience

Healthcare customer service

Interpersonal skills

Independent work

Multi-tasking

Cross-trained

Verbal communication

Written communication

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Scheduling systems

Practice management systems

Job description

Keck Medicine of USC is seeking a Patient Access Liaison III in Los Angeles to manage multi-site patient access duties, scheduling, insurance verification, and patient communications. You will coordinate with physicians, nurses and staff, ensuring HIPAA compliance and accurate data entry across the call management system.

The role supports remote work as needed and emphasizes high-quality customer service, first-call resolution, and teamwork within the USC/Keck Patient Access Center.