Patient Access & Scheduling Specialist

UMass Memorial Health; Leominster (MA); On-site; USD 22,000 - 41,000; Full time

Job summary

UMass Memorial Health in Massachusetts is seeking a Department Assistant to provide clerical and administrative support for the Urgent Care department. The role handles scheduling, patient check-in, verification of demographics and insurance, and coordination of office operations.

The ideal candidate has a High School diploma, 3 years of related experience (or a Bachelor's/Associate degree), strong communication and multitasking skills, and the ability to work under pressure in a busy health

Qualifications

• Strong communication skills and professional conduct.
• Ability to multitask in a busy healthcare setting.
• Familiarity with office software and patient data entry.

Responsibilities

• Greets visitors and patients for scheduled and urgent care visits.
• Confirms and verifies patient demographics and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and billing information.
• Assesses patients' needs including financial counseling, interpreters and social services.
• Receives and directs phone calls.

Skills

Excellent communication

Multitasking

Professional demeanor

Education

High School Diploma

Associate's or Bachelor's degree

Job description

UMass Memorial Health in Massachusetts is seeking a Department Assistant to provide clerical and administrative support for the Urgent Care department. The role handles scheduling, patient check-in, verification of demographics and insurance, and coordination of office operations.

The ideal candidate has a High School diploma, 3 years of related experience (or a Bachelor's/Associate degree), strong communication and multitasking skills, and the ability to work under pressure in a busy health