Patient Access & Care Coordinator (Ambulatory)

C240 UMass Memorial HealthAlliance-Clinton Hospital, Inc.; Leominster (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Central Massachusetts seeks a Department Assistant to provide essential clerical and administrative support within the department. You will help manage projects, maintain databases, and assist with daily operations to ensure smooth patient care.

The role requires greeting patients, verifying demographics and insurance, processing co-pays, obtaining consents, and directing inquiries to the appropriate teams.

Qualifications

• High School Diploma required.
• Associate or Bachelor’s degree preferred.
• 3 years of related experience; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Must be able to handle stress and maintain professionalism.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and/or patients for scheduled or urgent care appointments.
• Confirms and verifies patient demographics and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and insurance/billing.
• Assess patients’ needs and refer to appropriate services.
• Receives and directs phone calls.

Skills

Customer service

Administrative support

Communication

Multitasking

Data entry

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Medical office software

Job description

UMass Memorial Health in Central Massachusetts seeks a Department Assistant to provide essential clerical and administrative support within the department. You will help manage projects, maintain databases, and assist with daily operations to ensure smooth patient care.

The role requires greeting patients, verifying demographics and insurance, processing co-pays, obtaining consents, and directing inquiries to the appropriate teams.