Patient Access & Scheduling Assistant

Taleo; West Concord (MA); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group in Massachusetts is seeking a Practice Support Assistant to provide administrative and patient support in a clinical department. Responsibilities include scheduling, greeting patients, handling check-out, and coordinating communications between clinicians and external referrals.

The role emphasizes strong customer service, high-volume site management, and accurate data handling in EMR systems.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience preferred.
• Experience with EMR systems preferred.
• Associate’s degree or completion of a medical office administration program is a plus.

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels.
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information.
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals.
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents.
• Provide compassionate customer service by answering inquiries and resolving patient concerns promptly.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

EMR systems

Job description

UnitedHealth Group in Massachusetts is seeking a Practice Support Assistant to provide administrative and patient support in a clinical department. Responsibilities include scheduling, greeting patients, handling check-out, and coordinating communications between clinicians and external referrals.

The role emphasizes strong customer service, high-volume site management, and accurate data handling in EMR systems.