Ambulatory Care Front Desk & Scheduling Specialist

UMass Memorial Health; Leominster (MA); On-site; USD 23,000 - 41,000; Full time

Job summary

UMass Memorial Health is seeking a detail‑oriented administrative assistant to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and route calls to clinicians in a fast-paced outpatient setting.

Responsibilities include scheduling urgent and routine appointments, coordinating tests, and ensuring smooth patient flow. A High School Diploma is required; associates or bachelor’s degree is preferred.

Qualifications

• High School Diploma required.
• Preferred: Associate's or Bachelor's degree.
• 3 years of related experience unless degree earned.
• Ability to use specialized software and computer systems.
• Must work well under stress; professional communication.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and urgent care appointments.
• Verifies patient demographic and insurance information.
• May collect co-payments upon arrival.
• Obtains signatures of consent for treatment and billing.
• Directs calls and routes to providers.
• Schedules urgent and routine appointments.
• Coordinates tests and procedures as directed.
• Prioritizes appointments to optimize patient care.

Skills

Customer service

Communication skills

Computer proficiency

Stress management

Multitasking

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Specialized software

Job description

UMass Memorial Health is seeking a detail‑oriented administrative assistant to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and route calls to clinicians in a fast-paced outpatient setting.

Responsibilities include scheduling urgent and routine appointments, coordinating tests, and ensuring smooth patient flow. A High School Diploma is required; associates or bachelor’s degree is preferred.