Ambulatory Care Access & Scheduling Specialist

UMass Memorial Health; Massachusetts; On-site; USD 28,847,000 - 40,322,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Massachusetts is seeking an administrative professional to support ambulatory care operations. You will greet patients, verify insurance, schedule appointments, collect co-pays, and coordinate with clinicians and insurers to obtain necessary authorizations.

The role requires attention to detail, strong communication, and the ability to work under pressure in a fast-paced clinic environment. This is a full-time, day-shift position (8am–5pm) with a 40-hour workweek.

Qualifications

• 3 years of related experience; waiver if candidate has an Associate’s or Bachelor’s degree.
• Proficient with specialized applications software and computer systems.
• Ability to work under stressful situations with professional conduct.
• Excellent communication and human relations skills.
• Knowledge of medical terminology/procedures preferred.

Responsibilities

• Greet visitors and patients for appointments and procedures.
• Verify patient demographic and insurance information.
• May collect co-payments from patients on arrival.
• Assist with scheduling urgent care visits and coordinating tests and procedures.
• Collaborate with insurers to obtain prior-authorizations as needed.

Skills

Related experience

Communication skills

Specialized applications

Education

High School Diploma

Associate/Bachelor’s degree (preferred)

Tools

Computer systems

Job description

UMass Memorial Health in Massachusetts is seeking an administrative professional to support ambulatory care operations. You will greet patients, verify insurance, schedule appointments, collect co-pays, and coordinate with clinicians and insurers to obtain necessary authorizations.

The role requires attention to detail, strong communication, and the ability to work under pressure in a fast-paced clinic environment. This is a full-time, day-shift position (8am–5pm) with a 40-hour workweek.