Medical Office & Scheduling Coordinator

UMass Memorial Health; Southbridge (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Signing bonus may be available

Job summary

UMass Memorial Health is seeking an Office Coordinator to support the patient registration and scheduling processes, acting as back-up when staff are out. The role involves ensuring accurate charge entry and authorizations, while maintaining courteous service and compliance with policy updates.

Daily tasks include managing clinic schedules in Allscripts. Candidates should have at least two years in a related setting, with a high school diploma; an Associate degree is preferred.

Qualifications

• High School Diploma or equivalent required.
• Associates Degree preferred.
• Minimum two years' experience in hospital/billing or related setting.
• Strong understanding of hospital and third-party billing procedures; proactive problem solving and effective communication.

Responsibilities

• Support the business office with patient registration and scheduling.
• Provide back‑up coverage when others are unavailable.
• Ensure accurate charge entry and diagnosis information; obtain initial authorizations.
• Uphold departmental policies and participate in trainings.

Skills

Communication

Problem solving

Customer service

Education

High School Diploma

Associates Degree

Tools

Allscripts

Job description

UMass Memorial Health is seeking an Office Coordinator to support the patient registration and scheduling processes, acting as back-up when staff are out. The role involves ensuring accurate charge entry and authorizations, while maintaining courteous service and compliance with policy updates.

Daily tasks include managing clinic schedules in Allscripts. Candidates should have at least two years in a related setting, with a high school diploma; an Associate degree is preferred.