Patient Access & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Benefits program

Job summary

Penn Medicine is seeking a patient services professional to handle scheduling, registration, insurance verification, and coordination of tests and services. The role requires efficient communication with patients, staff, and payers, and the ability to manage high volumes while maintaining accuracy.

The position involves supporting both hospital and physician office patients, handling calls, and assisting with financial clearance as needed.

Qualifications

• Minimum 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One 1 year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release processes.
• One 1 year prior experience of Revenue Cycle in a Hospital Medical Office Setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Provides complete patient scheduling, registration, insurance verification, and ordering of tests.
• Coordinates screening, diagnostic, physician office and outpatient hospital services.
• Supports inbound and outbound calls to patients and relatives, handling concerns professionally.
• Verifies insurance coverage and performs required referral authorizations.
• Prepares and releases records in the EMR and ensures compliant documentation.

Skills

Customer service

Administrative support

Typing / computer skills

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a patient services professional to handle scheduling, registration, insurance verification, and coordination of tests and services. The role requires efficient communication with patients, staff, and payers, and the ability to manage high volumes while maintaining accuracy.

The position involves supporting both hospital and physician office patients, handling calls, and assisting with financial clearance as needed.