Patient Access & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 40,000 - 52,000; Full time

Job summary

Penn Medicine in Lancaster, PA is seeking a patient access professional to provide complete patient scheduling, registration, and insurance verification, coordinating tests and services across hospital and physician offices. You will support high-volume periods with clear communication and teamwork.

Under supervision, assist with e-health record entries, referrals, and payments while delivering compassionate service and maintaining regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Experience in hospital/medical office revenue cycle preferred.
• Ability to perform registration, scheduling and insurance verification.
• Strong communication and customer service skills.

Responsibilities

• Provide complete patient scheduling and registration.
• Verify insurance and coordinate tests and services.
• Assist with eHealth record verification and documentation.
• Support inbound/outbound calls and patient billing questions.
• Maintain compliance and regulatory documentation.

Skills

Customer service

Registration

Phone & communication

Office administration

Education

High school diploma

Tools

Epic EMR

Job description

Penn Medicine in Lancaster, PA is seeking a patient access professional to provide complete patient scheduling, registration, and insurance verification, coordinating tests and services across hospital and physician offices. You will support high-volume periods with clear communication and teamwork.

Under supervision, assist with e-health record entries, referrals, and payments while delivering compassionate service and maintaining regulatory compliance.