Patient Access & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Elizabethtown (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Penn Medicine in Elizabethtown, PA, is seeking a patient access professional to handle scheduling, registration, and insurance verification. You will coordinate testing orders and clinical services, ensuring accurate data capture and timely processing across hospital and physician offices.

The role requires strong communication, high-volume adaptability, and familiarity with Epic or equivalent EMR. Occasional regional travel may be required to support regional sites and onboarding.

Qualifications

• High school diploma or GED is required.
• At least 1 year of clerical, customer service, or administrative experience in a highly customer‑oriented organization.
• Previous experience with Epic or equivalent electronic medical record.

Responsibilities

• Complete and accurate patient registration including walk‑in, check‑in, and scheduled appointments.
• Adapt and perform during times of high volumes or high patient acuity.
• Support inbound and outbound calls to patients or guests, managing complaints professionally.
• Understand and support point of service collections; perform all functions to collect patient obligations.
• Refer patients for collections, insurance coverage, and financial assistance questions.
• Disseminate pay‑or details: co‑pays, out‑of‑pocket expenses, pre‑appointment prep, arrival times.
• Verify patient, guarantor, coverage, and hospital account information; complete referral authorization and order entry.
• Perform electronic and manual insurance verification; interpret electronic responses.
• Prepare or release records/orders in the e‑Health record; scan documents into the medical record.
• Complete documentation for compliance and regulatory needs; maintain knowledge of regulations and operational duties.
• Screen and relay messages using established protocols for emergent, urgent, and non‑urgent calls.
• Register unscheduled patients requiring full financial clearance.
• Complete assigned patient scheduling and registration work queues per performance standards.
• Resolve work queue issues and missing registration items via the electronic medical record.
• Occasional regional travel may be required for this role.
• Travel to regional sites to support operational needs and mentor team members during onboarding.
• Assume special projects as assigned.
• Perform secondary duties such as nasal swabbing and specimen collection as required in selected departments.

Skills

Clerical experience

Customer service

Epic EMR

Keyboarding

Office equipment proficiency

Education

High school diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Elizabethtown, PA, is seeking a patient access professional to handle scheduling, registration, and insurance verification. You will coordinate testing orders and clinical services, ensuring accurate data capture and timely processing across hospital and physician offices.

The role requires strong communication, high-volume adaptability, and familiarity with Epic or equivalent EMR. Occasional regional travel may be required to support regional sites and onboarding.