Patient Access & Scheduling Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Job summary

Penn Medicine in Lancaster County is seeking a Patient Access Specialist to manage scheduling, registration, insurance verification, and related front-line services for patients across hospital and physician office settings. Requirements include a High School Diploma or GED and at least 1 year of clerical or customer service experience; experience with Epic or similar EMR is preferred.

The role requires professional communication, accuracy, and the ability to handle high-volume periods with

Qualifications

• High school diploma or GED required.
• Minimum 1 year clerical, customer service, or admin support experience.
• Experience with Epic or similar EMR is preferred.

Responsibilities

• Handle patient scheduling and registration accurately.
• Verify insurance and collect information for billing and referrals.
• Assist with inquiries via phone and email, escalating when needed.
• Process documents and maintain HIPAA-compliant records.

Skills

Customer Service

Clerical

Phone etiquette

Data entry

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Lancaster County is seeking a Patient Access Specialist to manage scheduling, registration, insurance verification, and related front-line services for patients across hospital and physician office settings. Requirements include a High School Diploma or GED and at least 1 year of clerical or customer service experience; experience with Epic or similar EMR is preferred.

The role requires professional communication, accuracy, and the ability to handle high-volume periods with