Patient Access & Scheduling Specialist

Ochsner Health; Lafayette (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking an organized Front Desk/Registration professional to greet patients, schedule appointments, and complete admissions with accuracy. You will verify demographics, collect payments, and explain insurance benefits while maintaining patient privacy and confidentiality.

Required is at least 1 year in a hospital or medical office setting; high school diploma or GED; associate degree preferred; CHAM/CHAA or Medical Assistant certifications are a plus.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 1 year of hospital/clinic front desk or revenue cycle experience.
• Preferred CHAM/CHAA or Medical Assistant certifications.
• Strong communication, data entry, and privacy compliance knowledge.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including privacy respect and adaptable communication.
• Other related duties as required.

Skills

Computer skills

Verbal communication

Written communication

Windows skills

Interpersonal skills

Billing knowledge

Payor guidelines

Problem solving

Organization

Time management

Conflict resolution

Decision making

Analytical skills

Team collaboration

Judgment

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows applications

Job description

Ochsner Health in Lafayette, LA is seeking an organized Front Desk/Registration professional to greet patients, schedule appointments, and complete admissions with accuracy. You will verify demographics, collect payments, and explain insurance benefits while maintaining patient privacy and confidentiality.

Required is at least 1 year in a hospital or medical office setting; high school diploma or GED; associate degree preferred; CHAM/CHAA or Medical Assistant certifications are a plus.