Patient Access & Registration Specialist

Ochsner Health; Louisiana (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Ochsner Health in Louisiana seeks an experienced patient access professional to greet patients, schedule appointments, complete registrations, and verify insurance. You will collect demographics, explain benefits, collect copays, and support multiple payer types.

Strong data entry and communication skills are essential. Ideal candidates have at least 1 year in healthcare access or related customer service, with a high school diploma; an associate’s degree is preferred.

Qualifications

• Required – High school diploma or equivalent.
• Preferred – Associate’s degree.
• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Data entry

Verbal communication

Windows applications

Interpersonal skills

Billing regulations

Problem solving

Organization

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Windows OS

Job description

Ochsner Health in Louisiana seeks an experienced patient access professional to greet patients, schedule appointments, complete registrations, and verify insurance. You will collect demographics, explain benefits, collect copays, and support multiple payer types.

Strong data entry and communication skills are essential. Ideal candidates have at least 1 year in healthcare access or related customer service, with a high school diploma; an associate’s degree is preferred.