Patient Access & Scheduling Specialist

Northwest Health - Starke; Knox (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Health - Starke Registrar is responsible for accurately capturing patient demographics, verifying insurance, and scheduling procedures. The role ensures pre-registration, authorization workflows, and clear communication with physician offices to support seamless patient care.

The position requires attention to detail, familiarity with EHR systems, and strong customer service skills to guide patients through financial responsibilities and insurance requirements.

Qualifications

• Post secondary education or training in medical office administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification

Medical terminology

Attention to detail

EHR software

Interpersonal skills

Education

Post-secondary education or training in medical office administration

Tools

EHR systems

Registration software

Job description

Northwest Health - Starke Registrar is responsible for accurately capturing patient demographics, verifying insurance, and scheduling procedures. The role ensures pre-registration, authorization workflows, and clear communication with physician offices to support seamless patient care.

The position requires attention to detail, familiarity with EHR systems, and strong customer service skills to guide patients through financial responsibilities and insurance requirements.