Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Registration professional to greet patients, verify demographics and route documents. You will coordinate scheduling with nursing staff, obtain referrals, arrange interpreter services and manage patient check-in/out processes.

The role supports financial aspects, including collecting payments and assisting with billing questions, while navigating insurance queues and pre-authorizations.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is & capture signatures.
• Establish and assign financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address registration errors or denied insurance claims.
• Coordinate & schedule appointments with nursing team & providers.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out; operate multi-line phone.
• May resolve recall and waitlist issues; serve as switchboard operator.

Skills

Customer service

Medical terminology

BLS certification

Phone/clerical experience

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health is seeking a Registration professional to greet patients, verify demographics and route documents. You will coordinate scheduling with nursing staff, obtain referrals, arrange interpreter services and manage patient check-in/out processes.

The role supports financial aspects, including collecting payments and assisting with billing questions, while navigating insurance queues and pre-authorizations.