Patient Access & Scheduling Specialist

WestCare; Key Largo (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

WestCare Foundation seeks a Front Desk Specialist to greet visitors, route calls, and schedule appointments at the Key Largo clinic. You will handle intake documentation, verify demographics, and manage payments while maintaining accurate patient records in the EHR system.

The role requires strong communication, confidentiality, and teamwork. Experience in medical office or social services is preferred, and bilingual skills are a plus for serving diverse clients.

Qualifications

• Associates degree preferred vs. high school diploma required.
• Experience in medical office or customer service is expected.
• Bilingual abilities are a plus.
• Knowledge of HIPAA and confidentiality standards.
• Proficiency with MS Word/Excel/Access and EHR systems.

Responsibilities

• Greet visitors and route calls, provide information, and schedule appointments.
• Assist with intake, verify demographics, and complete forms.
• Process payments and maintain accurate cash handling records.
• Maintain organized patient charts and update electronic records.
• Support clinic operations and coordinate with clinicians and staff in a professional manner.

Skills

Communication skills

Bilingual

Confidentiality

Teamwork

Customer service

Education

Associates degree preferred

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Electronic Health Records (EHR)

Job description

WestCare Foundation seeks a Front Desk Specialist to greet visitors, route calls, and schedule appointments at the Key Largo clinic. You will handle intake documentation, verify demographics, and manage payments while maintaining accurate patient records in the EHR system.

The role requires strong communication, confidentiality, and teamwork. Experience in medical office or social services is preferred, and bilingual skills are a plus for serving diverse clients.