Medical Front Desk & Scheduling Coordinator

Care Resource Community Health Centers, Inc.; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Care Resource Community Health Centers, Inc. in Fort Lauderdale seeks a friendly medical front desk receptionist to support patients and clinicians.

You will greet patients, schedule telehealth and in-person visits, verify demographics, and manage check-ins and check-outs in the EHR. You will handle insurance verification, collect co-pays, maintain accurate records across NextGen, Casewatch, and Provide, respond to patient portal messages, and ensure HIPAA compliance and professional patient

Qualifications

• At least two years of work experience in medical settings, front desk operations.
• High School diploma or better required.
• Knowledge of HIPAA regulations preferred.

Responsibilities

• Direct clients/patients to the appropriate areas within the agency.
• Answer incoming calls, check voicemail, and return messages promptly.
• Assist with telehealth, phone, and in-person appointment scheduling and patient reminder calls.
• Check patients in and out for appointments using the EHR.
• Verify patient demographics and insurance information in systems.
• Ensure required consent forms are signed and scanned.
• Provide Clinical Visit Summaries and patient portal access instructions.
• Print and provide information for referrals issued by providers.
• Maintain accurate patient documentation in EHR and agency databases.
• Handle insurance verification and billing information per verification reports.
• Respond to portal messages promptly and professionally.
• Maintain office supplies and ensure the office is adequately stocked.
• Collect co-pays, deductibles, and balances at check-in.
• Assist with follow-up on denials/pending claims with third-party payors.
• Ensure compliance with HIPAA and agency policies.

Skills

Front desk duties

Phone etiquette

Customer service

HIPAA compliance

Education

High School diploma or better

Tools

NextGen

Casewatch

Provide

Job description

Care Resource Community Health Centers, Inc. in Fort Lauderdale seeks a friendly medical front desk receptionist to support patients and clinicians.

You will greet patients, schedule telehealth and in-person visits, verify demographics, and manage check-ins and check-outs in the EHR. You will handle insurance verification, collect co-pays, maintain accurate records across NextGen, Casewatch, and Provide, respond to patient portal messages, and ensure HIPAA compliance and professional patient