Medical Front Desk Clerk: Scheduling & Check-In

Care Resource Community Health Center; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Care Resource Community Health Centers, Inc. in Miami, FL is seeking a dedicated front desk coordinator to greet patients, route them within the agency, and manage appointment scheduling across Telehealth, phone, and in-person encounters.

You will verify demographics and insurance, scan documentation, collect co-pays, and ensure accurate EHR entries and billing. This role emphasizes compassion, efficiency, and HIPAA compliance in a fast-paced health center setting.

Qualifications

• Minimum 2 years of medical front desk experience.
• Experience scheduling via Telehealth and in-person appointments.
• Ability to verify insurance and collect payments.
• Familiarity with EHR systems and patient data security.

Responsibilities

• Route clients/patients to appropriate areas within the agency.
• Answer phones and return voice messages promptly.
• Assist with front desk duties including Telehealth and appointment scheduling.
• Check patients in/out and provide follow-up appointment details.
• Verify insurance coverage and process billing accurately.
• Maintain patient records in EHR and agency databases.
• Print and provide referrals and patient instructions.
• Support privacy and HIPAA compliance in daily tasks.
• Participate in general operational activities as assigned.

Skills

Front desk operations

Customer service

HIPAA compliance basics

Education

High School diploma or equivalent

Job description

Care Resource Community Health Centers, Inc. in Miami, FL is seeking a dedicated front desk coordinator to greet patients, route them within the agency, and manage appointment scheduling across Telehealth, phone, and in-person encounters.

You will verify demographics and insurance, scan documentation, collect co-pays, and ensure accurate EHR entries and billing. This role emphasizes compassion, efficiency, and HIPAA compliance in a fast-paced health center setting.