Clinic Front Desk & Intake Specialist

WestCare Foundation, Inc.; Largo (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

WestCare Foundation, Inc. invites applications for a Front Desk Triage Specialist at the Key Largo clinic. The role handles phone calls, visitor greetings, scheduling, and intake processing, representing the organization with high-quality customer service.

The position requires a high school diploma or equivalent, with one year of medical office or customer service experience. Bilingual ability and CPR/First Aid certifications are preferred, along with strong confidentiality and teamwork skills.

Qualifications

• One year of related work in a medical office or customer service.
• One year of related work in mental health or substance abuse preferred.
• Bilingual is preferred.
• CPR and First Aid certifications.
• Ability to exercise good judgment and discretion.
• Strong communication and teamwork abilities.
• Adherence to confidentiality and HIPAA standards.
• Familiarity with WestCare services is a plus.

Responsibilities

• Greet visitors and route calls; schedule appointments.
• Check-in/check-out; collect payments and reconcile.
• Enter appointments into WestCare Clinical Database.
• Prepare intake paperwork and verify demographics.
• Balance cash and prepare daily deposits.
• Maintain organized charts and office supplies.
• Assist with general clerical duties as required.

Skills

Customer service

Communication

Teamwork

Bilingual

Confidentiality

HIPAA knowledge

Interpersonal skills

Attention to detail

Verbal/written communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

WestCare Clinical Database

Microsoft Word

Microsoft Excel

Electronic health record software

Job description

WestCare Foundation, Inc. invites applications for a Front Desk Triage Specialist at the Key Largo clinic. The role handles phone calls, visitor greetings, scheduling, and intake processing, representing the organization with high-quality customer service.

The position requires a high school diploma or equivalent, with one year of medical office or customer service experience. Bilingual ability and CPR/First Aid certifications are preferred, along with strong confidentiality and teamwork skills.