Compassionate Clinic Front Desk & Intake Coordinator

GUIDANCE CARE CENTER INC; Key Largo (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

GUIDANCE CARE CENTER INC is seeking a Front Desk Specialist in Key Largo, FL. The role involves greeting visitors, routing calls, handling intake paperwork, and scheduling appointments with a focus on accurate data entry in the WestCare Clinical Database.

You will collect payments, prepare deposits, and maintain organized charts while upholding HIPAA and confidentiality standards. Ideal candidates have a High School diploma (Associates preferred) and at least one year of related medical office

Qualifications

• High school diploma or equivalence required; an associate degree is preferred.
• One year of related work in medical office/facility or customer service experience required.
• Bilingual ability is preferred; CPR and First Aid certifications are desirable.

Responsibilities

• Greet visitors and consumers and route calls; provide high quality customer service.
• Explain intake forms and assist consumers with paperwork.
• Verify demographics and financial info; update files as needed.
• Maintain organized consumer charts and input data in WestCare Clinical Database.
• Collect payments and prepare daily deposits; balance cash and record transactions.
• Schedule appointments and send reminders; cancel or adjust appointments as required.
• Ensure confidentiality and adhere to HIPAA and safety procedures.
• Attend required trainings and participate in team meetings.

Skills

Customer service

Medical office experience

Bilingual

CPR Certification

First Aid Certification

Confidentiality

Education

High school diploma or equivalent

Associates degree preferred

Tools

WestCare Clinical Database

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

GUIDANCE CARE CENTER INC is seeking a Front Desk Specialist in Key Largo, FL. The role involves greeting visitors, routing calls, handling intake paperwork, and scheduling appointments with a focus on accurate data entry in the WestCare Clinical Database.

You will collect payments, prepare deposits, and maintain organized charts while upholding HIPAA and confidentiality standards. Ideal candidates have a High School diploma (Associates preferred) and at least one year of related medical office