Patient Experience & Scheduling Specialist

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

Parental leave

Retirement plan

Job summary

SouthEast Alaska Regional Health Consortium in Juneau, Alaska, is seeking a Patient Support Coordinator to serve as the first point of contact, answer calls, schedule appointments, and navigate patient inquiries with professional phone etiquette.

This role emphasizes data accuracy, privacy, and coordination of benefits; you will enter demographic and insurance data into the EHR, refer uninsured cases to a Financial Counselor, and support multiple SEARHC locations.

Qualifications

• 1 year of office experience or customer service experience is required or preferred.
• 1 year call center or medical office experience is preferred.
• Proficient in using office equipment, computer applications, and data entry.

Responsibilities

• Answer phones and manage patient queries.
• Schedule appointments for patients and coordinate with multiple locations.
• Enter demographic and insurance information into the electronic health record with accuracy.
• Coordinate benefits when more than one insurer is used.
• Refer patients without insurance to Financial Counselor for resolution.
• Provide helpful assistance to patients and prepare messages clearly.
• Maintain confidentiality/privacy in all communications and data handling.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Privacy & confidentiality

Communication

Education

High school diploma

Tools

EHR

Job description

SouthEast Alaska Regional Health Consortium in Juneau, Alaska, is seeking a Patient Support Coordinator to serve as the first point of contact, answer calls, schedule appointments, and navigate patient inquiries with professional phone etiquette.

This role emphasizes data accuracy, privacy, and coordination of benefits; you will enter demographic and insurance data into the EHR, refer uninsured cases to a Financial Counselor, and support multiple SEARHC locations.