Patient Care Coordinator I: Scheduling & Front Desk

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retirement benefits

Paid time off

Paid parental leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability

Job summary

SouthEast Alaska Regional Health Consortium is seeking an entry-level Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care. Responsibilities include registration, scheduling, insurance verification, and high-quality customer service within a fast-paced health system.

The role emphasizes accuracy, adherence to workflows, and confidentiality, with shift details Tuesday through Saturday, 8am to 5pm, and a comprehensive benefits package

Qualifications

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.
• One year of healthcare, customer service, or administrative experience – preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.
• Strong data entry and attention to detail.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine.
• Strong organizational and time-management skills.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Registers and pre-registers patients with accurate demographic and insurance information.
• Performs patient check-in and supports self-check-in processes.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments per protocols.
• Manages worklists and patient communications to support care teams.
• Handles travel documents and medical records per policy.
• Upholds confidentiality and SEARHC Standards of Service Excellence.
• Supports enrollment in the MySEARHC patient portal.

Skills

Data entry accuracy

Excellent communication

Interpersonal skills

Multitasking

Detail oriented

Education

High school diploma or GED

Basic Life Support (BLS) certification

Tools

EHR software

Medical databases

Job description

SouthEast Alaska Regional Health Consortium is seeking an entry-level Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care. Responsibilities include registration, scheduling, insurance verification, and high-quality customer service within a fast-paced health system.

The role emphasizes accuracy, adherence to workflows, and confidentiality, with shift details Tuesday through Saturday, 8am to 5pm, and a comprehensive benefits package