Patient Access & Scheduling Specialist

Paradox; Jamestown (ND); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Essentia Health in Jamestown Clinic is seeking a Patient Access / Registration professional to greet patients, gather demographics and financial information, and support accurate registration and billing processes.

You will liaise between patients and registration staff, schedule follow-ups, and provide cost estimates and itineraries for upcoming appointments; a strong customer-service focus is essential.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and health data.
• Ability to obtain insurance cards and identification and update medical records.
• Accurate data collection and cash handling for co-payments and deposits.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Telephone etiquette

Data entry

Cash handling

Education

Healthcare Business Insight Patient Access Certification

Job description

Essentia Health in Jamestown Clinic is seeking a Patient Access / Registration professional to greet patients, gather demographics and financial information, and support accurate registration and billing processes.

You will liaise between patients and registration staff, schedule follow-ups, and provide cost estimates and itineraries for upcoming appointments; a strong customer-service focus is essential.