Patient Access & Scheduling Specialist

Paradox; Hermantown (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Hermantown MN is seeking a Patient Access/Registration Clerk to greet patients, collect demographics and financial information, and facilitate smooth registration and scheduling processes. You will interact with patients in person and virtually, handling co-pays and providing cost estimates for upcoming visits.

Ideal candidates have prior patient access or scheduling experience and an ability to deliver high-quality customer service in a fast-paced healthcare setting.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned
• Preferred Qualifications include prior Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Greet customers and facilitate patient registration in a timely, professional manner
• Interview patients to obtain complete demographic details, financial information and basic health information
• Schedule follow-up appointments per physician orders and provide cost estimates and itineraries for upcoming appointments
• Serve as liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers
• Answer phone calls, schedule appointments, and refer to clinical team as needed
• Sanitize registration equipment between uses and restock basic supplies
• Perform other clerical duties as assigned
• Maintain all assigned work queues according to supervisor instructions and guidance

Job description

Essentia Health in Hermantown MN is seeking a Patient Access/Registration Clerk to greet patients, collect demographics and financial information, and facilitate smooth registration and scheduling processes. You will interact with patients in person and virtually, handling co-pays and providing cost estimates for upcoming visits.

Ideal candidates have prior patient access or scheduling experience and an ability to deliver high-quality customer service in a fast-paced healthcare setting.