Patient Access & Scheduling Specialist

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Training programs

Flexible scheduling

Generous paid time off

Wellness resources

Job summary

Essentia Health in Duluth, MN is seeking a Patient Access professional to greet customers, collect demographic and financial information, and facilitate patient registration. You will liaise between patients and virtual registration representatives, schedule follow-ups, and provide cost estimates for upcoming appointments.

The role requires prior patient access or scheduling experience and completion of a Professional Certification within six months.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Responsibilities

• Interview patients to obtain complete demographic and financial information
• Update patient records and validate insurance details
• Manage point of service data collection including co-pays and deposits
• Maintain work queues and ensure timely registration processes
• Provide courteous, patient-centered service and coordinate with clinical teams
• Handle incoming calls, schedule follow-ups, and guide patients as needed
• Maintain cleaning and stocking of registration equipment and supplies
• Perform other clerical duties as assigned

Skills

Patient Access experience

Interpersonal communication

Education

Healthcare Business Insight’s Patient Access 2nd Level Certification Program

Job description

Essentia Health in Duluth, MN is seeking a Patient Access professional to greet customers, collect demographic and financial information, and facilitate patient registration. You will liaise between patients and virtual registration representatives, schedule follow-ups, and provide cost estimates for upcoming appointments.

The role requires prior patient access or scheduling experience and completion of a Professional Certification within six months.