Patient Access & Scheduling Specialist

Essentia Health; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Essentia Health in Kentucky is seeking a Patient Access Representative to greet customers and guide the patient registration process, collecting demographics and financial information, and coordinating with Virtual Patient Registration Representatives and Patient Schedulers.

You will assist with checkout, schedule follow-up appointments per physician orders, provide cost estimates and itineraries for upcoming appointments, and maintain courteous, accurate data entry while supporting the clinical

Responsibilities

• Interviews patients to obtain complete demographics and financial information.
• Obtains insurance cards and IDs; updates patient information in the medical record.
• Performs point-of-service data collection, including co-pays; reconciles cash drawer.
• Maintains all assigned work queues per supervisor's instructions.
• Provides courteous customer service to patients and staff.
• Answers calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Job description

Essentia Health in Kentucky is seeking a Patient Access Representative to greet customers and guide the patient registration process, collecting demographics and financial information, and coordinating with Virtual Patient Registration Representatives and Patient Schedulers.

You will assist with checkout, schedule follow-up appointments per physician orders, provide cost estimates and itineraries for upcoming appointments, and maintain courteous, accurate data entry while supporting the clinical