Patient Access & Scheduling Specialist — Flexible Scheduling

Essentia Health; Bismarck (ND); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Tuition Reimbursement

Job summary

Essentia Health in Bismarck, ND is seeking a Patient Access/Registration specialist to greet patients, collect demographic and financial information, verify insurance, and provide cost estimates for upcoming appointments. This role interfaces with Virtual Patient Registration Representatives and Patient Schedulers to ensure accurate registration and timely scheduling.

The position requires strong customer service skills, ability to collect payments, and excellent data entry.

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Job description

Essentia Health in Bismarck, ND is seeking a Patient Access/Registration specialist to greet patients, collect demographic and financial information, verify insurance, and provide cost estimates for upcoming appointments. This role interfaces with Virtual Patient Registration Representatives and Patient Schedulers to ensure accurate registration and timely scheduling.

The position requires strong customer service skills, ability to collect payments, and excellent data entry.