Patient Access & Scheduling Specialist

Women; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Job summary

Women’s Care is seeking a Patient Access Representative in Jacksonville to be the first face and voice of the practice. You will greet patients, verify demographics, collect payments, and schedule appointments, all while maintaining a welcoming, compliant, and efficient front-desk experience.

Responsibilities include verifying insurance, updating EMR records, and guiding patients through the registration and billing processes.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office preferred.
• Knowledge of medical terminology helpful.

Responsibilities

• Greet patients and visitors with a smile in a prompt and courteous manner.
• Obtain and verify patient demographics and update profiles.
• Collect payments and assist with billing questions and at time of service collections.
• Schedule or reschedule appointments and confirm next day's bookings.
• Scan insurance cards/ID and enter information into EMR (HIPAA compliant).
• Set up payment plans per policy and answer questions about forms/policies.
• Answer high-volume calls and respond to patient emails promptly.
• Maintain lobby areas: tidy, welcoming, and informed about delays.
• Ensure patients are checked out in the EMR at day end and forms completed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

HIPAA compliance

EMR systems

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

Women’s Care is seeking a Patient Access Representative in Jacksonville to be the first face and voice of the practice. You will greet patients, verify demographics, collect payments, and schedule appointments, all while maintaining a welcoming, compliant, and efficient front-desk experience.

Responsibilities include verifying insurance, updating EMR records, and guiding patients through the registration and billing processes.