Patient Access Specialist — Compassionate Front Desk

Paycom - ATS; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

401k plan

Paid time off and paid holidays

Job summary

Women’s Care seeks a Patient Access Representative to greet patients, collect demographics, verify insurance, and schedule appointments with a focus on a positive patient experience. You will handle payments, assist with billing, and maintain HIPAA compliance while providing timely support in a fast-paced environment.

The role requires strong communication, reliability, and the ability to multi-task across front-desk duties, EMR data entry, and patient outreach.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a positive patient-focused approach.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect demographics and update patient profiles in the EMR.
• Verify insurance eligibility and assist with registration.
• Schedule and reschedule appointments and confirm next-day visits.
• Collect payments and explain billing, set up payment plans when needed.
• Answer high volumes of calls and respond to emails promptly.
• Ensure checkout in the EMR is complete each day and lobby remains tidy.
• Maintain HIPAA compliance and follow policies and procedures.

Skills

Customer service

Organizational skills

Verbal and written communication

Microsoft Office

Multi-tasking

HIPAA/compliance awareness

Education

High school diploma

Tools

eCW (eClinicalWorks)

Job description

Women’s Care seeks a Patient Access Representative to greet patients, collect demographics, verify insurance, and schedule appointments with a focus on a positive patient experience. You will handle payments, assist with billing, and maintain HIPAA compliance while providing timely support in a fast-paced environment.

The role requires strong communication, reliability, and the ability to multi-task across front-desk duties, EMR data entry, and patient outreach.