Patient Access Experience Specialist

Duly Health and Care; Orland Park (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

Immediate 401(k) match

Volunteer time off

Community engagement culture

Parental leave and adoption benefits

Job summary

At Duly Health and Care, a patient-centered, physician-led team in Orland Park is seeking a Patient Access Conversion Specialist. This full-time, 40-hour-per-week role is onsite at our local medical office in Orland Park.

You will handle high-volume outbound calls, scheduling, transportation assistance, and EPIC documentation, ensuring a welcoming experience while verifying patient information and coordinating schedules with care teams.

Qualifications

• High school diploma or GED completed.
• Minimum of three years of patient-facing experience.
• Strong customer service and satisfaction focus.
• Demonstrates integrity and ethics in daily work.
• Efficiently performs core responsibilities within policy and procedure guidelines.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs.
• Schedule patients and provide transportation assistance.
• Greet patients and visitors and set a positive tone.
• Verify patient information and document in EPIC.
• Review schedules and pre-screen patients per protocol.
• Monitor daily appointment schedules and fill open slots the same day.
• Prepare charts from Daily Appointment Report.

Skills

Customer focus

Patient-facing experience

Integrity/Ethics

Personal accountability

Education

High school diploma or GED

Job description

At Duly Health and Care, a patient-centered, physician-led team in Orland Park is seeking a Patient Access Conversion Specialist. This full-time, 40-hour-per-week role is onsite at our local medical office in Orland Park.

You will handle high-volume outbound calls, scheduling, transportation assistance, and EPIC documentation, ensuring a welcoming experience while verifying patient information and coordinating schedules with care teams.