Frontline Patient Access & Scheduling Specialist

Houston Methodist; Texas; On-site; USD 35,000 - 50,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments, register patients, and verify eligibility and benefits. You will use multiple scheduling systems and collaborate with physicians, clinics, and revenue personnel to ensure timely access and accurate financial clearance.

The role emphasizes strong communication, data entry, and adherence to HIPAA; you will triage calls and support process improvements while maintaining a customer-service focus.

Qualifications

• Three years of experience in healthcare setting/call center or customer service operations
• Healthcare terminology knowledge preferred
• Sufficient English reading/writing skills for patient communication
• Ability to enter data accurately across scheduling/registration systems
• Familiarity with verification of eligibility and benefits processes

Responsibilities

• Manage scheduling, registration, and pre-appointment financial clearance
• Communicate with patients, physicians, and staff to resolve scheduling issues
• Triages calls and provides information per protocol
• Maintain HIPAA/privacy standards while using electronic systems
• Support management with audits/quality review and process improvements
• Provide courteous customer service to patients and colleagues

Skills

Customer service

Communication

English proficiency

Medical terminology

Data entry

PC/Windows

Multi-application navigation

HIPAA compliance

Problem solving

Education

High School diploma or equivalent

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

Houston Methodist is seeking a Patient Access Center Representative to schedule appointments, register patients, and verify eligibility and benefits. You will use multiple scheduling systems and collaborate with physicians, clinics, and revenue personnel to ensure timely access and accurate financial clearance.

The role emphasizes strong communication, data entry, and adherence to HIPAA; you will triage calls and support process improvements while maintaining a customer-service focus.