Patient Access & Scheduling Specialist

Duly Health and Care; Hinsdale (IL); On-site; USD 46,931,000 - 70,202,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

Duly Health and Care in Hinsdale, IL seeks a Patient Access Conversion Specialist to support patient access by handling calls, greeting patients, and scheduling appointments. This onsite role operates Monday–Friday, 8:00am–5:00pm at the local medical office.

You will verify patient information in EPIC, coordinate with care teams, and help create a smooth, welcoming experience for every patient. Strong communication and attention to detail are essential for success in our physician-led network.

Qualifications

• High school diploma or GED.
• Three years of patient-facing experience.
• Customer focus with internal and external customers.
• Demonstrates integrity and ethics; trustworthy.
• Performs core responsibilities following policies and procedures.

Responsibilities

• Answer heavy call volumes to fulfill patient needs over the phone.
• Check-in/greeting patients and scheduling appointments.
• Verifies patient information and documents in EPIC.
• Pre-screen patients per departmental protocol.
• Monitor schedules daily to fill open slots the same day.
• Review Daily Appointment Report and prepare charts as appropriate.

Skills

Patient-facing experience

Customer focus

Integrity/Ethics

Personal job competence

Education

High school diploma or GED

Tools

EPIC EHR

Job description

Duly Health and Care in Hinsdale, IL seeks a Patient Access Conversion Specialist to support patient access by handling calls, greeting patients, and scheduling appointments. This onsite role operates Monday–Friday, 8:00am–5:00pm at the local medical office.

You will verify patient information in EPIC, coordinate with care teams, and help create a smooth, welcoming experience for every patient. Strong communication and attention to detail are essential for success in our physician-led network.