Patient Access Concierge - Scheduling & Care Coordination

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Orland Park (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Healthcare benefits

Life and disability insurance

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Orland Park, IL, seeks a Patient Access Conversion Specialist for a full-time onsite role. You will handle high-volume outbound calls to fulfill patient needs and assist with scheduling and transportation.

You will greet patients, verify information in EPIC, and maintain a positive experience while monitoring schedules and preparing charts from daily reports.

Qualifications

• High school diploma or GED required.
• Three years of patient/client-facing experience.
• Customer focus and satisfaction for internal and external customers.
• Demonstrates integrity, honesty, and ethics in all interactions.
• Trusted to do the right thing and act with professionalism.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Assist with patient scheduling and transportation.
• Greet patients and visitors to set a positive experience.
• Verify patient information and document in EPIC EHR.
• Perform other duties as assigned.
• Review schedules and pre-screen patients per protocol; monitor daily schedules.
• Daily monitoring of patient scheduling reports.
• Prepare charts from the Daily Appointment Report.

Skills

Outbound calls

Patient focus

Communication

Integrity

Documentation

Education

High school diploma or GED

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Orland Park, IL, seeks a Patient Access Conversion Specialist for a full-time onsite role. You will handle high-volume outbound calls to fulfill patient needs and assist with scheduling and transportation.

You will greet patients, verify information in EPIC, and maintain a positive experience while monitoring schedules and preparing charts from daily reports.