Patient Access & Scheduling Champion

Duly Health and Care; Wheaton (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition Reimbursement

401(k) match

Volunteer Time Off

Job summary

Duly Health and Care is seeking a Patient Access Conversion Specialist in Wheaton, IL. This on-site role handles high-volume calls, verifies patient details, and schedules appointments to ensure a positive patient experience.

Responsibilities include EPIC documentation, schedule monitoring, and daily reporting to optimize slot utilization; the role requires a HS diploma and 3+ years in patient-facing roles.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Customer Focus: Demonstrates excellence in customer service.
• Integrity/Ethics: Trusted to do the right thing.
• Personal Job Competence: Works efficiently within org policies.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Performs patient appointment scheduling.
• Verifies patient information and documents in EPIC.
• Reviewing schedule and pre-screen patients per protocol.
• Monitors schedules daily to fill open slots the same day.

Skills

Customer service

Patient interaction

Integrity

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Patient Access Conversion Specialist in Wheaton, IL. This on-site role handles high-volume calls, verifies patient details, and schedules appointments to ensure a positive patient experience.

Responsibilities include EPIC documentation, schedule monitoring, and daily reporting to optimize slot utilization; the role requires a HS diploma and 3+ years in patient-facing roles.