Patient Access & Experience Specialist

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; United States; On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Volunteer time off (40 hours)

Job summary

Duly Health and Care in Oak Brook Terrace (with travel to Hinsdale) is seeking a friendly front desk coordinator to greet patients, manage check-in/check-out, schedule appointments, verify insurance, collect copays, and support teams. This full-time role operates 8:00 a.m.–4:30 p.m.

Monday–Friday. You will use EPIC and MS Office, participate in daily huddles, monitor scheduling metrics, and protect patient confidentiality per HIPAA.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office preferred.
• Receptionist/front desk experience strongly preferred.
• Exceptional customer service and communication skills.
• Proficient with EPIC or similar EMR systems.
• Proficient in MS Office (Excel, Word, Outlook).
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet patients warmly and manage check-in/check-out.
• Schedule and coordinate appointments to optimize access.
• Verify insurance details and collect copays.
• Respond to inquiries via phone and email.
• Maintain patient confidentiality per HIPAA.
• Collaborate in daily team huddles and monitor metrics.

Skills

Customer service

Verbal communication

Written communication

EPIC

MS Office

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care in Oak Brook Terrace (with travel to Hinsdale) is seeking a friendly front desk coordinator to greet patients, manage check-in/check-out, schedule appointments, verify insurance, collect copays, and support teams. This full-time role operates 8:00 a.m.–4:30 p.m.

Monday–Friday. You will use EPIC and MS Office, participate in daily huddles, monitor scheduling metrics, and protect patient confidentiality per HIPAA.